|MONDAY||8.00 am – 8.00 pm|
|TUESDAY||8.00 am – 8.00 pm|
|WEDNESDAY||8.00 am – 8.00 pm|
|THURSDAY||8.00 am – 5.30 pm|
|FRIDAY||8.00 am – 6.00 pm|
|SATURDAY||9.30 am – 6 pm|
Please phone (03) 8592 9866 for an appointment. Emergencies will always be given priority. We request 24 hours’ notice if you are unable to attend your appointment and a cancellation fee may apply.
Fees and Billing Arrangements
Our Dentists are preferred providers for the following health funds:
Medibank Private, BUPA and HCF.
All fees are payable at the time of consultation by cash, Eftpos, Visa or Mastercard.
Our fee structure complies with the preferred providers suggested fees.
We will BULK BILL eligible patients on the Childs Dental Benefits Scheme.
Management of your personal Health Information & Confidentiality
Your medical records are confidential.
It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
We abide by the 10 National Privacy Principles available at http://www.privacy.gov.au/health/index.html
To access a copy of your medical files, we require a written request to your treating dentist.
Free parking is available directly outside the clinic, please check parking time restrictions.
For health and safety reasons, there is a no smoking policy on our practice premises
We welcome any feedback. This may be provided by placing a form in our suggestion box at reception or speaking directly to our dental practice manager. You may prefer to email us at firstname.lastname@example.org.
We take your concerns, suggestions, compliments and complaints seriously.
For hearing impaired patients our clinic utilizes the National Relay Service – TTY voice calls 133677 or Speak & Listen 1300 555 727 24 hour service.
For non-english speaking patients our clinic utilizes the Dept of Immigration Interpreting Service – 131450
If you feel we have been unable to resolve a particular issue please feel free to speak with your dentist or thepractice manager.
You also have the right to contact the Health Services Commissioner on 1800 136 066 (toll free) or 03 8601 5200
Email: email@example.com Web: www.health.vic.gov.au
Please contact our friendly reception staff for further information